Exchange and Return
TO SEND
We process most orders the same/next business day. The shipping is different per country. We ship from the Netherlands.
PostNL delivers mail from Tuesday to Saturday. Sometimes it happens that an order takes longer than it should. Let us know at info@chapters.com or Instagram DM (@chapter.s_), and we'll figure it out and fix it for you right away.
Within the Netherlands the shipping costs are €1.95 euros.
For orders outside the Netherlands we charge €3.50 for shipping.
RETURNS
Are you not satisfied with an ordered item? Or do you want to return it for another reason? Of course that's no problem! You can return a piece of jewelry up to 14 days after receipt of the piece of jewelry.
The return shipment is at your own risk and expense. Own risk means that Boho-Beach is not liable for damage or loss of returned items.
Important: the jewelry must not have been worn, of course you can try it on! If we receive a piece of jewelry damaged, we will have to reduce the value of the refund, depending on the damage. We therefore recommend that you pack the jewelry carefully. Don't forget to indicate your order number + name when sending. This can be done, for example, by means of a letter.
Personalized jewelry, earrings and hair accessories can NOT be returned or exchanged.
Send an email to: info@chapters.com with your name and order number and the product you would like to return. We will send you the address to which the return can be sent via email.
We process most orders the same/next business day. The shipping is different per country. We ship from the Netherlands.
PostNL delivers mail from Tuesday to Saturday. Sometimes it happens that an order takes longer than it should. Let us know at info@chapters.com or Instagram DM (@chapter.s_), and we'll figure it out and fix it for you right away.
Within the Netherlands the shipping costs are €1.95 euros.
For orders outside the Netherlands we charge €3.50 for shipping.
RETURNS
Are you not satisfied with an ordered item? Or do you want to return it for another reason? Of course that's no problem! You can return a piece of jewelry up to 14 days after receipt of the piece of jewelry.
The return shipment is at your own risk and expense. Own risk means that Boho-Beach is not liable for damage or loss of returned items.
Important: the jewelry must not have been worn, of course you can try it on! If we receive a piece of jewelry damaged, we will have to reduce the value of the refund, depending on the damage. We therefore recommend that you pack the jewelry carefully. Don't forget to indicate your order number + name when sending. This can be done, for example, by means of a letter.
Personalized jewelry, earrings and hair accessories can NOT be returned or exchanged.
Send an email to: info@chapters.com with your name and order number and the product you would like to return. We will send you the address to which the return can be sent via email.